Maple point
Refunds and cancellations
How deposits, cancellations, and refunds work for MaplePoint System commissions and workshops.
This policy applies to paid engagements with MaplePoint System Ltd for inventory sell-through rate dashboards, health assessments, merchandising readout workshops, and dashboard refresh work. No goods are sold through this website, and no checkout runs on these pages.
Eligibility
Refunds are considered for fees paid under a written estimate or invoice. Informational website rates are not charges.
Timeframe to request
Contact us within 14 days of the event giving rise to the request (for example a cancellation or disputed milestone), unless a longer period is required by law.
Full or partial refunds
- Booking deposits: Refundable in full if you cancel more than 10 working days before the agreed discovery start date. Inside that window, deposits are retained to cover reserved consultant time, unless we cancel.
- Work not yet started: Fees paid for a phase that has not begun are refundable minus any non-recoverable third-party costs agreed in writing.
- Work already started: Partial refunds may apply for unused later phases. Completed discovery, definition lock, or delivered draft views are chargeable for time incurred.
- Workshops: Cancellable with full refund more than 5 working days before the session. Inside 5 working days, the fee is non-refundable, but you may reschedule once within 60 days subject to diary availability.
Non-refundable items
- Completed live readout sessions already delivered
- Bespoke written findings already issued
- Travel booked with your prior approval once tickets are purchased (passed through at cost)
Process
Email hello@system-maplepoint.click with your invoice number, engagement name, and reason. We confirm receipt within two working days and state the proposed outcome.
Processing time and method
Approved refunds are returned to the original payment method within 14 working days of written approval. Bank transfer refunds follow the account details on the paid invoice.
Rescheduling and no-shows
You may request one reschedule of discovery or workshop dates without fee if notice is given at least five working days ahead. Client no-shows without notice are charged as delivered for that booked day.
Materials and exceptions
Purchased third-party data or licences bought at your request are non-refundable once ordered. Statutory rights for consumers (where applicable) are not affected.
Contact for refund requests
MaplePoint System Ltd · Office 9, 42 Example Road, Manchester ZZ2 2AA · +44 161 000 2180 · hello@system-maplepoint.click